READ BEFORE YOU SHOP

These policies applies to all purchases made through Finely Accessories website. By placing an order with us, you agree to the terms outlined below. 

 

Order Cancellation Policy

Before Shipment

  • Customers can cancel their order before it ships by reaching out to our customer service team via email at contact@finelyaccessories.com or WhatsApp chat support at +91 6262050520.
  • A full refund will be issued to the original payment method within 2-3 business days of confirmation of cancellation.

 

After Shipment

  • Orders cannot be canceled once they have been shipped. The original shipping fees are non-refundable.


Return Policy

  • Returns are only accepted if the product arrives damaged. To request a return, you must provide an unboxing video as proof within 24 hours of delivery. Photos of damaged items alone will not be accepted for returns. 
  • Return requests must be initiated within 24 hours of delivery.
  • Return requests must be made exclusively via email at contact@finelyaccessories.com
  • Our team will respond to you as soon as possible. Additional details may be required to process your request.


Refund Policy

  • Refunds are only applicable if you receive a damaged or incorrect product and Finely approves the provided proof.
  • Credit notes will be processed within 5-7 business days of receiving and inspecting the returned item.
  • Credit notes will be issued via e-mail and whatsapp can be used on all future purchases. 
  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).


Exchanges

We do not offer exchanges. Once a product is purchased, it cannot be exchanged.

 

Damaged or Defective Items

  • Customers must report any damaged or defective items within 24 hours of delivery by emailing to contact@finelyaccessories.com
  • Upon verification of the defect or damage, we will offer a replacement if the product is available or credit note, including shipping costs.



Changes to This Policy 

We may update these policies at any time without prior notice. Changes take effect immediately upon being posted on our website, so we recommend checking it periodically.



Contact Information 

For any questions or concerns about these policies, please contact us at:

WORKING HOURS: MONDAY TO SATURDAY - 10AM TO 8PM 

 

By making a purchase, you acknowledge and agree to the terms of these policies.